Decision Support for Incident Management

PSI’s management of entire lifecycle of an incident provides end-to-end mitigation strategies to ensure continuing operations or recovery of operations. All three key phases of an incident are managed:

Incident Evaluation: Characteristically, a threat or incident unfolds in two ways—with or without warning. Although continuity programs may be years in development, at the time of an event, critical decisions are expected within minutes or hours. PSI experts have established effective procedures and protocols to mitigate the risks to operations when threats are identified and overall risks increase. These protocols allow decision makers to change operating procedures and establish alternative responses.

Incident Response: Viable incident response requires time-sensitive actions taken at the onset of an event where undesirable activity could bring harm to the organization. PSI’s experts understand that response must be to all types of threatening incidents: natural or manmade crises, cyber incidents, public release of compromising information via social media or other online avenues, or even the untimely departure or death of a key leader. The timely response to an incident ensures the organization has the strategies, protocols and procedures, and predetermined mechanisms to skillfully address critical infrastructures for resolution to respond to the incident.

Enterprise Recovery and Reconstitution: Business recovery is more than recovery; it’s a return to a new dimension of operation. PSI implements processes for an integrated effort to restore an infrastructure and the social and economic life of an enterprise to a normal or improved level of operation following a crisis event. PSI’s Enterprise Recovery and Reconstitution experts provide an organization a strategy and a game plan to not only recover from an incident, but to reestablish itself among incident targets to gain both position and value in the market place.